Privacy Policy

About this Policy

Your privacy is important to us and we want to be fully transparent with you on the use we make of your data. This Privacy Policy will help you understand what personal data Experience Hub LLC collect and how, why we collect it, and what do we do with it when you visit Saadiyat Island Website https://saadiyatisland.ae and its subdomains (hereinafter referred to as the “Website“).

Data Controller

Experience Hub LLC is the Data Controller. Experience Hub LLC (“hereinafter referred to as “Experience Hub” “we” “us” or “our“) is responsible for promoting the attractions within Saadiyat Island and elsewhere. Attractions within Saadiyat Island include Louvre Abu Dhabi (the “Leisure Facilities“) to name a few. For any Privacy queries, you can contact us at any time at: privacy@saadiyatisland.ae.

What is Personal Data?

Personal data is any information that allows to identify you as an individual in a direct or indirect way. Examples of personal data are your name, email address, postal address, location data and online identifiers. Statistical data such as the number of guests in a Leisure Facility is not personal data.

What Personal Data do we collect and process about you?

The Website allows you to explore what is new on Saadiyat Island and discover the latest promotions and attractions. To provide you with our services, we process some of your personal data. Below, we describe what personal data we collect about you and how we collect it:

When you make a booking

When you book a package with us, we will request you to provide us with personal information about you and the people that will accompany you in order to execute the reservation. Such information could include name, email, telephone number, nationality, country of residence, number of children and adults guests, children age, check-in/out date, room preferences. Depending on the package you are purchasing, you will be requested to provide us with different information which is necessary for the booking.

Automatically

When you visit a page on our Website, our servers automatically collect the following data: Date / time; your IP address; website page you came from, the page on our Website you wish to visit; your device, operating system / version, browser type / version via cookies or other tracking mechanisms (please see section 3 of this Privacy Policy relating to Cookies).

Why do we collect and process this information?

To provide you with personalized content: To enhance your experience on Saadiyat Island we want to provide you with personalized content which matches your preferences and interests.

To execute your booking: The information that we request you to provide when you book a package is necessary to allow us to complete your reservations with our partners.

To communicate with you: With your consent, when you sign up to our newsletter we would like to reach out to you via email to inform you of our latest updates, promotions, news and offers. If you no longer wish to receive emails, you can withdraw your consent at any time by unsubscribing (option available in the email itself).

To improve our services/products and prevent against potential hacker attacks: The information that we automatically collect allows us to constantly improve our services and products and provide you with an enhanced experience. For example, this information allows us to identify you as a user and remember your preferences, or to allow us to best display the page on our Website you wish to visit. To this end, such data is not retained beyond your visit of the respective Website page, but may be kept in log files to allow us to maintain and improve our Website; detect, investigate and prevent / rectify any (potential) errors of our Website; detect, investigate and prevent / defend against (potential) hacker attacks or other abuse of our Website as well as to prevent any damages that are likely to be caused and rectify any damages that have been caused by such abuse.

How do we use cookies?

Our Website uses cookies, which are small text files that are placed on your device and can be read-out when you visit a website page. Whereas session cookies will be deleted once you close your web browser, persistent cookies will be retained until they expire unless you delete them earlier manually.

Most web browsers automatically accept cookies, but also allow you to modify your browser settings to block them. You can also set your browser to warn you before it accepts cookies and refuse the cookie when your browser alerts you to its presence. If you accept cookies, you can also delete them later.

However, blocking, refusing to accept or deleting cookies may prevent the Website or certain of its functions from functioning properly. When deleting cookies, any preferences controlled by those cookies, including advertising preferences, will be lost.

We may integrate on our Website third party products such as Google Analytics, Facebook, YouTube, Twitter cookies, to enable us to measure the performance of our website and website content; provide you with individualized offers and enable you to share, like and recommend pages to others via social media.

How do we share your data with third parties?

We may share your information with our affiliated companies, agents, partners and other stakeholders for the purposes of providing you with our services. For example, to execute your booking, we will need to share some of your information with our partners to allow them to process your reservations. Such partners could include hotels, museums, transport providers. We will not sell, distribute or lease your personal information to other third parties unless you have given us permission or we are required by law to do so. In some cases, the data may be accessible to certain types of persons in charge, involved with the operation of the Website (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as data processors by us.

How do we protect your Personal Data?

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

You are responsible for maintaining the confidentiality of any password or account details (as may be applicable from time to time) and are fully responsible for all activities that occur under your password or account.

Retention

We will retain your information only as long as necessary for the purpose outlined at Section 2 of this Privacy Policy. If you wish to delete your account and the data related to it, please contact us via the Contact Form available online and we will execute your request.

How can you control your Personal Data?

You have the right at any time to: (i) request from us access to, rectification or erasure of, or restriction of processing concerning your data; (ii) object to the processing of your data; as well as (iii) data portability. If you wish to discuss how we have handled your personal data, you can contact us at any time and we will investigate the matter. If you are not satisfied with the response or believe we are not processing your data in accordance with the applicable law you can refer the matter to any competent data protection authority.

Contacting us

Our Website may provide for a contact form or other means that allow you to get in touch and interact with us. These means of communication on our Website may permit or require you to provide data in relation to you, including: first name, last name; your company; email address; telephone number, country of residence, the type of your enquiry and the message you wish to send to us at privacy@saadiyatisland.ae. We may use this data to answer your request.

Experience Hub L.L.C.
P.O. Box 128717, Yas Island, Abu Dhabi
United Arab Emirates
T: +97124968031
For Privacy queries: privacy@saadiyatisland.ae

Updates and changes to this Privacy Policy

We may change this Privacy Policy in whole or part at any time by updating this page and without prior notification to the extent permitted by applicable law. You are expected to check this page from time to time to take notice of any such changes.